As most have already stated, this site has serious flaws. My 3 month “subscription” ended in only about six weeks. It appears that the customers have agreed to auto-renew (in the fine print–and they also promised not to file class action lawsuits). I am unable to contact customer service as the auto-response states my Email / password is unknown. The only option to cancel membership and avoid auto-renew is to sign in to “my account” for a password re-set– yet after one month, no password re-set link has arrived. I am LOCKED out of my own account. There is a phone number in Germany, as well as a FAX–but there is no E-mail for this company that I can find. Nonetheless, I continue to receive “advertisements” from Elite Singles (not matches) to the email that they insist is not valid.I was matched with “any living breathing male within a 300 mile radius”– regardless of my personal preferences–anything but ELITE.